Below is our FAQ, but here at YCF Australia we pride ourselves on delivering outstanding customer service, so if you have a question that isn't covered below please us the Contact Us page and get in touch.
Can I request a Catalogue?
Our 130+ page catalogue is available for download via the catalogue page.
Can I order parts directly?
Yes, we offer a range of YCF parts on our site to all Australian and New Zealand residents which you can buy via our webstore.
Why do I need to select a ‘Preferred Dealer’ on checkout?
Although we do offer parts & accessories on our webstore direct to our customers, we still stand by and support our loyal dealer network around the country. By selecting your ‘Preferred Dealer’ on checkout, you are telling us which dealer you want to support with your parts purchase. The selected dealer then receives a commission which is a percentage of the profit they would have received if they sold you the part directly.
Can I purchase a YCF Motorcycle directly?
If you are ready to purchase your new YCF, please use the Enquire Now button or Contact Us form and we can coordinate the sale via you closest dealer.
How do I find my local dealer?
We list all of our dealers and give you the ability to search for your closest dealer via your postcode using the Find A Dealer page.
I have a technical problem on my bike, can you help?
We cannot diagnose via phone or email, and suggest you take the bike to your local YCF dealer for a proper assessment.
Can I do my own maintenance?
The owner’s manual does have steps to perform basic maintenance to help keep you bike in good condition, for any maintenance steps not detailed in the owner’s manual, we suggest you refer these items to your local authorized YCF dealer and service provider.
Can I visit your warehouse?
Unfortunately, our warehouse is not open to the public. If you wish to see YCF models in person, please contact your local dealer.
How can I contact YCF directly?
We have a Contact Us page which you can use to send us an email, alternatively you can find our contact details at the top of this page. We will endeavour to respond as quickly as possible.
The term ‘YCF Australia’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 1/19 Expansion Street, Molendinar QLD 4214. Our ABN is 24168926216. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.
We do not store credit card information, we securely submit credit card information to our bank for processing.
BOOM! Product is IN STOCK and ready to go! Orders placed before 12pm weekdays (QLD Time) will be dispatched the same day.
You can decide at checkout between standard or express shipping.
For further information see our shipping policy.
DAMN IT!! Product is currently NIL STOCK and therefore will need to be backordered. However don't worry as our parts team puts in the hard yards to get stock here FAST!
In the case of Genuine YCF spare parts we air freight regularly so turnaround time from order date is typically within 4 weeks.
Sometimes quicker if we already have stock in transit.
Shipping is only paid once so any backordered items are sent on arrival without additional charges.